Reference

visa189 Privacy Policy Explained Clearly

The visa189 Privacy Policy shows how we collect, use and protect the details connected with your account, wallet activity and device access.

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CONTACT ROUTES

Get Help With Your Privacy Policy

A clear contact route matters when you want to ask what we hold about you or correct an account detail. Start from the account support path and include the phone or account reference connected with your request. We will use those details to locate the right record without asking you to send wallet passwords or full payment credentials. If your question follows a DANA, OVO, GoPay or QRIS status check, include the visible transaction reference so our team can separate payment data from general account data.

Team online

Account request

Ask us to confirm the personal details linked with your visa189 account. After we verify that you are making the request, we can explain the relevant record, correct an error or tell you why a detail must remain stored.

Wallet query

For a privacy question tied to DANA, OVO, GoPay or QRIS, send the payment reference shown in your account rather than a wallet PIN. We use the reference to trace status safely and limit the data shared in the reply.

Support path

Use the account help route when a privacy request follows a login or cashier-status issue. We may ask for phone verification before discussing account data, helping us avoid releasing details to the wrong person.

DATA HANDLING

Six Practical Privacy Commitments

We handle this policy area through practical account steps rather than vague promises.

Account details

We collect details needed for your account path, such as contact information, verification results and sign-in records.

Device signals

When you sign in from a phone or desktop browser, technical signals such as session data and device characteristics may…

Cookie controls

Cookies can remember session settings and help us understand which policy page was opened.

Wallet references

A DANA, OVO, GoPay or QRIS reference can appear in our records when you check a wallet status.

Retention checks

We retain account, verification and transaction records for as long as needed for the purpose collected, account support, security checks…

Change requests

You can ask us to correct incomplete details, explain how a record is used or request deletion where applicable.

Privacy Policy Questions About visa189

These Privacy Policy answers cover the questions we expect you to ask before opening an account or returning to the lobby. They focus on account records, local wallet references, cookies, device sessions and requests for access or correction. If your situation is not covered, use the support path with your account reference and we will direct the request to the right privacy contact.

It explains how we handle account details, phone verification, sign-in information, device signals, cookies, support messages and payment references. It also describes how you can ask about, correct or remove eligible information connected with your visa189 account.

Phone verification helps us confirm that a privacy request comes from the person connected with the account. We may request it before discussing profile details, a DANA or QRIS reference, or a sign-in record with you.

Yes. The policy covers the transaction references and status details we receive or create when you use DANA or QRIS. We use those references to match a payment status with your account and do not ask for your wallet PIN.

You can request a correction through account support. Tell us which detail is incomplete or wrong, provide the account reference linked with it and complete any identity check we request. We will assess the change under the Privacy Policy.

Cookies can preserve a session and record how the policy page is used. Your browser settings let you restrict or remove them. Some account functions may then require another login or repeated verification because the session cannot be retained.

We keep information for the period needed for the stated account, support, security or legal purpose. Account and transaction records may need longer handling than a short browser session. You can ask support which retention reason applies to a record.

You may send a deletion request through the account support path. We will verify the request, check the record and explain whether removal is possible. Some information may need to remain stored for security, dispute handling or legal duties.

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